One Desktop Support
Supported Software (Windows)
| Not
Included |
Not Included |
Not
Included |
Yes |
Yes |
Yes |
Yes |
| Not Included |
No |
No |
See ID Link |
Not Included |
Not Included |
Not Included |
| No |
No |
No |
No |
Not
Included |
Not
Included |
Not Included |
| No |
Yes |
Limited |
Limited |
Not Included |
Not Included |
Not Included |
| No |
No |
Yes (5-6) |
Yes |
Yes |
Yes |
Yes |
| Not Included |
Not Included |
No |
No |
No |
Yes |
Yes |
| No |
No |
No |
No |
Yes |
Yes |
Yes |
| No |
Not Included |
Not Included |
Not Included |
Not Included |
Not Included |
Not Included |
| Not Included |
Not Included |
Not Included |
See ID Link |
Not Included |
Not Included |
Not Included |
| Not
Included |
Not
Included |
See
ID Link |
See
ID Link |
Not
Included |
Not
Included |
Not
Included |
| Not
Included |
Not
Included |
No |
Yes |
Yes |
Yes |
Yes |
| No |
No |
No |
Not Included |
Not Included |
Extension CML |
Extension CML |
Supported Software (Windows Mobile)
Common Errors
APP_DOMAINUNLOAD:
Description:
The application attempted to access a domain that has been unloaded or unavliable to access.
Occurrence:
No documented occurances of this message
displaying
Resolution:
- Retry the connection or;
- Restart the application;
- Check Internet connection.
APP_ARGS:
Description:
A passed argument was not correctly formatted nor handled in a responding
manner.
Occurrence:
Some applications (Listed below) may incur
this error:
- New Event Manager 7 and above;
- Shift Income 5.2 and above;
- Sequela 3 and above.
Resolution:
- Make sure that the file or command dragged on or opened isn't
corupt;
- Try opening the file with Line Editor and/or Notepad to check the
contents of the file;
- Restart the application.
APP_ARITHMETIC:
Description:
A casting error with an artithmetric operation.
Occurrence:
No documented occurances of this message
displaying
Resolution:
- Restart the application;
- Try performing the operation again.
APP_ARRAY_FAULT:
Description:
The application could not process an element into or out of the
array/list.
Occurrence:
Some applications (Listed below) may incur
this error:
- New Event Manager 5 and above;
- Shift Income 5 and above;
- Sequela.
Resolution:
In some cases the application will not handle the error therefore leaving
it unstable and unresponsive. If such case occurs freqently, please save any
progress periodically to avoid loss of work. Never attempt to save when the
application is not responding.
- Retry the command or operation just performed;
- Check the contents of the document with Line Editor or Notepad
- Restart the application.
IO_BADIMAGE:
Description:
An important application dependency was inaccessable and could not be
loaded.
Occurrence:
Although it's rare, it applies to all One Desktop Applications.
Resolution:
- Reinstall the application/s
COM_SERIALID:
Description:
A serialization error occured due to mismatched line numbers.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Restart the application/s;
- Reinstall the application/s
COM_SERIAL_DOM:
Description:
A serialization error occured due to mismatched line numbers.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Restart the application/s;
- Reinstall the application/s
com_license:
Description:
An important component has an invaild or expired license.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Restart the application/s;
- Reinstall the application/s;
- Upgrate to a newer version of One Desktop.
COM_WARN:
Description:
A component triggered a warning and was handled as an error instead.
Occurrence:
This message will never display and hasn't
been documented to display either.
Resolution:
- Non avaliable solution/s to help fix this issue. If this message is
encoutered please contact Channel Three Media for assistance.
SET_CONFIG:
Description:
Settings could not be sucessfully saved for a particular configuration.
Occurrence:
Some applications (Listed below) may incur
this error:
- New Event Manager 7 and above;
- Shift Income 5.2 and above;
- Sequela;
- Command Module
Resolution:
- Try to apply the changes again or;
- Restart the application;
- Apply the default settings;
- Reinstall the application..
Sys_context
Description:
A object has exceeded the context bounds of the application or control.
Occurrence:
May occur in some applications. Frequency
unknown.
Resolution:
- Restart the application/s;
DBR_DATA_FAIL:
Description:
Database failed to read or write to the database.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Make sure the entered data is correct or;
- Restart the application/s;
DBR_DATA_CONCURRENT:
Description:
An update to the database determined that the number of members in the
database was equal to zero.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Make sure the entered data is correct or;
- Restart the application/s;
DBR_DATA_SQLCLIENT:
Description:
The requested SQL server returned a error or a warning.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Make sure the entered data is correct or;
- Make sure that your firewall is not blocking the application;
- Check your Internet connectivity;
- Restart the application/s;
DBR_DATA_SQL_TYPES:
Description:
The SQL Server or Client had a mismatched type..
Occurrence:
No documented occurances of this message displaying
Resolution:
- Make sure the entered data is correct or;
- Check your Internet connectivity;
- Restart the application/s;
APP_DISPLAY_FAULT:
Description:
A problem with the registration of a component or Application was
detected.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Make sure that your firewall is not blocking the application;
- Check your Internet connectivity;
- Restart the application/s;
APP_ESERV_REG:
Description:
A problem with the registration of a serviced component or Application.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Make sure that your firewall is not blocking the application;
- Check your Internet connectivity;
- Restart the application/s;
APP_COM:
Description:
The CLI of .NET experienced an internal error of the execution engine.
Occurrence:
All applications may experience this
problem. Occurance is unknown.
Resolution:
- Check for the latest update for the Microsoft .NET Framework;
- Restart the application/s;
APP_EXECUTE:
Description:
A problem with the registratiopn of a component or Application was
detected.
Occurrence:
No documented occurances of this message displaying
Resolution:
- Make sure that your firewall is not blocking the application;
- Check your Internet connectivity;
- Restart the application/s;
APP_INVAILD_FORMAT:
Description:
A input/output does not meet the type of argument for a function, class,
application or method.
Occurrence:
This exception message is very common amongst all One Desktop and Shadow X applications
Resolution:
- When editing a file or extension make sure the formatting meets standards;
- Allow the application to load the document into the application before editing or writing to it;
- Check the version of the application/s to make sure you are not using a newer format with a older application;
- Apply default settings;
- Restart the application/s
IO_OUT_OF_RANGE:
Description:
The IO buffer size is out of range.
Occurrence:
All applications may experience this problem. Occurance is unknown.
Resolution:
- When editing a file or extension make sure the formatting meets standards;
- Allow the application to load the document into the application before editing or writing to it;
- Check the version of the application/s to make sure you are not using a newer format with a older application;
- Check for unterminated lines or structures;
- Apply default settings;
- Restart the application/s
IO_BUFFEROF:
Description:
The IO buffer size is out of range.
Occurrence:
Undocumented, exception catching is relatively new for this type
Resolution:
- Restart the application/s
IO_READ_WRITEIO:
Description:
The application cannot read or write to the requested file or folder. .
Occurrence:
Some applications (Listed below) may incur
this error:
- New Event Manager 7 and above;
- Shift Income 5.2 and above;
- Sequela;
- Command Module
- Line Editor;
- Line Translator (Legacy);
- Systems and Servers Database
Resolution:
- When editing a file or extension make sure the formatting meets standards;
- Allow the application to load the document into the application before editing or writing to it;
- Check the version of the application/s to make sure you are not using a newer format with a older application;
- Restart the application/s
SYS_MANAGE:
Description:
Managed application error.
Occurrence:
All applications may experience this
problem. Occurance is unknown.
Resolution:
- Restart the application/s;
APP_MEMBERACCESS:
Description:
An attempt to access a emeber from a different applicaion set has failed
to execute. .
Occurrence:
All applications may experience this
problem. Occurance is unknown.
Resolution:
- Restart the application/s;
APP_MULTICAST:
Description:
The application tried to cast two or more delegates at the same time.. .
Occurrence:
All applications may experience this
problem. Occurance is unknown.
Resolution:
- Try a different operation, or order of operations;
- Restart the application/s
APP_NOTSUPPORTED:
Description:
The application tried to cast two or more delegates at the same time.. .
Occurrence:
This may occur when using older file formats or commands with the following applications (listed below).
- New Event Manager 2015 and higher;;
- Sequela 2016 and higher;
- Shift Income 2016 and higher;
- Command Module 2016 and higher.
Resolution:
- Try a different operation, or order of operations;
- Restart the application/s
APP_NULL_CHAIN:
Description:
The application failed to release a used variable and/or object/class and
thus has provoked this message.
Occurrence:
This may occur when commands are processed with the following applications (listed below).
- New Event Manager 2015 and higher;;
- Sequela 2016 and higher;
- Shift Income 2016 and higher;
- Command Module 2016 and higher.
Older Applications may use a different error name!
Resolution:
This message can be either problematic or handled by the application. From One Desktop 2014, applications catch and handle this exception without it losing your work. However, if you are using older versions of One Desktop this may cause the application to crash.
We highly recommend updating to a newer version of the same application or
software suite.
If you are losing work because of an operation with this error, make sure
you save all your work and keep backups. Some apllications, i.e. Line Editor
have an autosave feature to save a copy periodically.
- Try a different operation, or order of operations;
- Restart the application/s
IO_MEMORY_ALLOC:
Description:
The application failed to complete the operation due
to insufficient memory available at the time of processing.
Occurrence:
This may occur when using older file formats or commands with the following applications (listed below),
- New Event Manager 2015 and higher;;
- Sequela 2013 and higher;
- Shift Income 2016 and higher;
- Command Module 2016 and higher.
Resolution:
- Try a different operation, or order of operations;
- Check to see if the file isn't corupt;
- Make sure you have enought memory to run the process and
application;
- Restart the application/s
HALT:
Description:
Missing file or component. Unable to access a vital file or instruction... .
Occurrence:
May appear at application startup or during
application runtime, this message is common.
Please Note: Some older applications will just crash or display a .NET
error instead of a application based error.
Resolution:;
- Check application permissions;
- Restart the application/s;
- Reinstall the application/s.
Application Specific Errors
Sequela 2013/14 - classerror
Description:
"The feature is currently not available in this version".
This message states that either you are unable to access the sub application or function in your version or that the requested command cannot be executed.
Occurrence:
Rare, this error is only a message
Resolution:;
- Update to a newer version of Sequela;
Sequela 2013/14 - READFILE
Description:
"Sequel-a cannot open the requested file you opened. The file is either corrupt or missing vital components needed for it to open "
Occurrence:
Occurring during drag and drop opens and in application reading this error does affect your scene sequence. Simply if you have had a recent corruption of a drive or you have accidently removed lines required to read the sequence.
Very Common during file opening and saving.
Resolution:;
Open the file in "Writer" (downloadable from the Software Centre.) Your file
should like similar to the example below:
- SEQUELA-A VERSION 1.0.0.0
- Begin,
- Create Lines (1),
- =>Denote: Declare -> '¶' as Information Separator.
- =>Denote: Declare -> '\\Start\' as Sequence header.
- =>Denote: Blank -> 'leave me blank.'
- =>Denote: Blank -> 'leave me blank.'
- =>Denote: Blank -> 'leave me blank.'
- =>Denote: Blank -> 'leave me blank.'
- =>Denote: Blank -> 'leave me blank.'
- =>Denote: Blank -> 'leave me blank.'
- =>Denote: Blank -> 'leave me blank.'
- \\\\\\SCENE PROPERTIES\\\\\\
- \\Frame Dimensions:
- 100'¶100
- \\Frame Rate:
- 25
- \\Frame Step
- 1
- \\Backcolour Default:
- -16777216
- \\Threading Name:
- <Title of animation/sequence here>
- \\
-
- \\
-
- \\
-
- \\
-
- \\
- \\
-
- \\\\\\SCENE SEQUENCE\\\\\\
- \\Start\
- <Last Frame>
- <Second Last Frame>
- <Third Last Frame>
- <Fourth Last Frame>
We recommend you copy the first 39 lines from above and paste it into the open document in writer. Keep all the lines below "\\Start\" these are needed for your project.
For each line under "\\Start\" the line must be formatted like the one demonstrated below.
ADDRESS OF IMAGE
If it has a colour attach to the particular frame then the line must be formatted as the one below.
ADDRESS OF IMAGE¶-230704
If your sequence document does not look like any of the examples above there might be a change that the file is corrupted. You may open to a file with one line of text or possibly a file with a large or small distribution of random ASII characters.
new event manager 5, 6 - PROCESSCreate
Description:
"New Event Manager (VERSION) cannot find: (ENTERED PROCESS)".
"Make sure you type the process name correctly, and then try again later. If you want to use this Window for a not or another special purpose please press 'close' or just simply return to the 'New Process Window', by pressing continue."
Occurrence:
This applies to versions of New Event manager from 5.15 and above. The message occurs when an invalid name is called upon to launch a new Window or document. You may receive this message in error.
Very Common during application use
Resolution:;
The problem can be resolved by clicking "Continue" this will launch a "New process window." Then type in a valid process name.
In certain cases you will receive this message in error. In a recommendation close the "New Process window and the "New document" window. By either doing one of the following things you will open the "New process" window again.
Opening a new process:
- Rick Click > New Process
- Task Manager > New Process
- Task Manager > Tasks > New Process
- Error Reporter > General > Task Manager > New Process